ReverseVision, Stratmor to measure consumer satisfaction with HECMs

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Methods of Measuring Customer Satisfaction Managing customers’ satisfaction efficiently is one the biggest challenge an organization face. The tools or methods to measure customer satisfaction needs to be defined sophisticatedly to fulfill the desired norms.

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"In the current market, well over nine out of 10 reverse mortgages are HUD-insured HECMs, which leaves a lot of room for growth in proprietary products," said Wendy Peel, vice president of sales.

Consumer Direct 1,304 1,269 1,795 1,780 2,321. Industry leading borrower satisfaction survey Partnership between STRATMOR and CFI, launched in 2013 Data driven survey to measure every step of the borrower experience o Origination o Processing o Underwriting

Proper timing of customer satisfaction surveys depends on the type of product or service provided, the type and number of customers served, the longevity and frequency of customer/supplier interactions, and the intended use of the results. Three very different approaches to measuring customer satisfaction exist.

ReverseVision launches first-ever HECM borrower satisfaction. – ReverseVision and STRATMOR Group just unveiled the MortgageSAT program, which surveys HECM borrowers on all aspects of their origination experience to provide lenders with deeper insights into.

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Senior home equity is continuing its upward march, with housing wealth reaching $6.9 trillion in the second quarter of 2018. Equity for homeowners 62 and older grew $130 billion over the first quarter.

One of the key lessons is that if a measure is going to be used to judge the performance of a team, that team must have a direct and strong influence over the results. FOUR OF THE MOST COMMON KPIs’ continued 4 Measuring customer experience eon the acronms Measuring customer experience | Beyond the acronyms 5

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The subprime mortgage crisis is an ongoing real estate crisis and financial crisis triggered by a dramatic rise in mortgage delinquencies and foreclosures in the United States, with major adverse consequences for banks and financial markets around the globe. The crisis, which has its roots in the closing years of the 20th century, became apparent in 2007 and has exposed pervasive weaknesses.

How to Measure Customer Satisfaction – Loyalty measurement. Customer loyalty is the likelihood of repurchasing products or services. Customer satisfaction is a major predictor for repurchasing and it is influenced by explicit performance of the product, value and quality. Loyalty is basically measured when a customer recommends to a friend, family member about given product.

For senior homeowners who want to learn more about converting a portion of their home equity into a liquid asset with a reverse mortgage loan, NRMLA has published three new guides available to.

ReverseVision, the leading provider of technology and training for the Home Equity Conversion Mortgage (HECM) industry, today announced it is partnering with leading mortgage industry advisory firm STRATMOR Group to develop the first-ever HECM borrower satisfaction benchmark as part of STRATMOR’s MortgageSAT Borrower Satisfaction Program.